Terms & Conditions

01Definitions

Throughout these Terms, the following words carry the meanings given here:

02About The Service

We operate an IPTV and OTT streaming service delivering live television channels, on-demand video and accompanying programme-guide data over the internet to customers in Ireland and other selected jurisdictions.

Access is provided on a subscription basis and works through compatible devices and third-party IPTV player applications, as described on our Downloads and Setup Guide pages. The Service itself does not include devices, hardware, player apps or broadband connectivity — arranging and maintaining those remains your responsibility.

We reserve the right to modify, update or discontinue elements of the Service at any time — including channel line-ups, on-demand catalogues, EPG data and the list of compatible apps — and will endeavour to give reasonable advance notice of material changes where practicable.

03Eligibility & Account

To subscribe you must be at least 18 years old and resident in a jurisdiction where using the Service is lawful. By subscribing, you confirm you meet both requirements.

You are responsible for the accuracy of the information you give us when purchasing — including your name, email or WhatsApp contact and, where relevant, phone number. Supplying false information to obtain a Trial or Subscription breaches these Terms.

Your Credentials are personal to you. They must not be shared with, sold to or transferred to any third party. You are responsible for everything that happens under your Credentials. If we believe your Credentials have been compromised, you must notify us immediately on WhatsApp.

04Subscriptions, Pricing & Renewal

Plans and pricing. Subscriptions are sold at the prices shown on our subscription page at the time of purchase. Current single-device plans:

Two-device plans are also available — see the subscription page for the full list. Prices include any applicable taxes unless stated otherwise. We may change prices with reasonable advance notice; changes never affect a period you have already paid for.

Manual renewal only. Subscriptions never renew automatically. There is no auto-billing and we will never charge you without your explicit purchase. When your period ends, access stops until you buy a new plan yourself. We may send reminder messages before expiry — you are never obligated to act on them.

Activation. After payment, your Credentials are normally delivered to your WhatsApp or email within minutes during normal operating hours. If nothing has arrived within 15 minutes, check your spam folder (for email delivery) and then message support.

Free trial. Where offered, the 24-hour free trial is limited to one per customer, verified by email address, phone number and device. Attempting multiple Trials under different details breaches these Terms. Trials are granted and may be declined at our sole discretion.

05Refund Policy

Every paid Subscription carries a 7-day refund window. If the Service isn't right for you — for any reason — you may request a full refund within 7 days of purchase. Refunds go back to your original payment method within 5–10 business days of approval.

To request one, message us on WhatsApp within 7 days of your payment date with your name, the contact details used at purchase, and the approximate payment date. Refunds are not issued where the 7-day window has passed, where the request concerns a free Trial rather than a paid Subscription, where Credentials were shared with third parties in breach of these Terms, where the request follows an Acceptable Use breach under Section 7, or where a refund was previously issued on the same or an associated account.

The full policy — including the step-by-step request process and complete eligibility detail — is set out on our Refund Policy page.

06Service Availability & Quality

We work to keep the Service running continuously and with high availability, but uninterrupted service is not guaranteed. The Service may be temporarily unavailable for scheduled maintenance, technical failures, events beyond our reasonable control, or content changes.

Streaming quality and reliability also depend on factors outside our control — your broadband speed and stability, your device's capability, and network conditions between your device and our servers. We recommend a minimum of 15 Mbps for 4K streams and 50 Mbps for 8K streams; see the setup guide for full requirements.

Channel line-ups, the on-demand catalogue and EPG data are subject to change. Individual channels or titles may become unavailable through changes in content rights, licensing or technical infrastructure. We aim to maintain a consistent, high-quality offering but cannot guarantee the permanent availability of any specific channel or programme.

In the event of a significant, prolonged outage attributable to us, you may be entitled to a pro-rata credit or extension of your Subscription — see Section 9 of the Refund Policy or contact us if your viewing has suffered an extended disruption.

07Acceptable Use Policy

Your use of the Service is subject to the rules below. Breaching any of them may lead to immediate suspension or termination of your Subscription without refund.

Permitted use. The Service is licensed for personal, private, non-commercial use only. You may access it on your own devices, for your own viewing.

Prohibited use. You must not use the Service for any of the following:

• Commercial redistribution of the Service or any part of it
• Sharing or selling your Credentials to anyone else
• Public screening or exhibition of content
• Circumventing any technical protection measures
• Recording, rebroadcasting or retransmitting content
• Reselling or sublicensing access outside our official reseller programme
• Any unlawful activity, and any abuse of our network or infrastructure

Simultaneous connections. The number of concurrent streams permitted under your Subscription is set by the plan you purchase (1 or 2 devices). Exceeding your limit may cause playback errors or temporary suspension of access. Need more screens? Upgrade to a multi-device plan or message us.

08Intellectual Property

All content delivered through the Service — live broadcasts, on-demand video, audio, programme-guide data and associated metadata — is owned by or licensed to the respective rights holders. Your Subscription grants you a limited, non-exclusive, non-transferable, revocable licence to access and view that content for personal, private use only, subject to these Terms.

The Strong 8K brand, website, logos, design elements and all original written content on this site may not be copied, reproduced or used without our express written permission.

Nothing in these Terms transfers any intellectual property rights to you beyond the limited viewing licence described above.

09Suspension & Termination

We reserve the right to suspend or terminate your access to the Service with immediate effect if we determine, at our reasonable discretion, that you have:

• Breach any part of the Acceptable Use rules in Section 7
• Provide false or misleading information in connection with a Subscription or Trial
• Attempt to obtain a second or subsequent Trial after already using one
• Engage in conduct harmful to our infrastructure, other customers or third-party rights holders
• Fail to pay any amount properly due to us

Suspension or termination for breach of these Terms carries no entitlement to a refund of amounts already paid. We will endeavour to notify you of any suspension or termination by WhatsApp or email, though this is not required in cases of urgent or serious breach.

You may stop using your Subscription at any time simply by choosing not to renew it. Because subscriptions renew manually, no cancellation step is ever needed to prevent future charges.

10Limitation of Liability

To the fullest extent permitted by Irish and EU law, our total aggregate liability to you in connection with the Service — whether in contract, tort, breach of statutory duty or otherwise — shall not exceed the total amount you paid us in the 12 months preceding the event giving rise to the claim.

We shall not be liable for:

• Loss of profit, revenue, income or anticipated savings
• Loss of data or content
• Loss of business, contracts or opportunities
• Any indirect, consequential or incidental loss

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded. Nothing in these Terms affects your statutory rights as a consumer under Irish and EU consumer protection legislation.

11Privacy & Data Protection

We process personal data in accordance with applicable Irish and EU data protection law, including the General Data Protection Regulation (EU 2016/679) and the Data Protection Act 2018. Full details of what we collect, why, how long we keep it, and your rights over it are set out in our Privacy Policy.

By subscribing to the Service, you acknowledge that we will process your personal data as described there. If you wish to exercise any of your rights under the GDPR — including access, rectification, erasure or portability — please contact us.

12Governing Law & Disputes

These Terms are governed by, and construed in accordance with, the laws of the Republic of Ireland. Any dispute arising out of or connected with these Terms or your use of the Service is subject to the exclusive jurisdiction of the courts of Ireland — without prejudice to your rights as a consumer to bring a claim in your country of residence under applicable EU consumer law.

Before any formal legal step, we encourage you to contact us directly to seek a resolution — most concerns can be settled quickly and informally.

13Changes To These Terms

We may update these Terms from time to time to reflect changes in the Service, applicable law or our business practices. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify active subscribers.

Continuing to use the Service after updated Terms are published constitutes your acceptance of the revised Terms. If you don't agree with a revision, you should stop using the Service. We recommend checking this page periodically for updates.

14Contact Us

Questions about these Terms, or wish to exercise any rights available to you? Message us on WhatsApp or via the contact page — we aim to respond to all enquiries within 2 business days. You can also email [email protected].