7-Day Money-Back Guarantee

01Overview

Strong 8K IPTV Ireland is built around delivering a dependable, high-quality streaming experience to viewers across Ireland. Even so, we recognise that no service suits everyone all of the time — so we run a clear, straightforward refund policy that reflects both our confidence in what we provide and our respect for you as a customer.

This policy covers every paid subscription bought directly from 8kiptvireland.irish and should be read together with our Terms of Service and Privacy Policy.

Nothing on this page removes or replaces the protections you hold as a consumer under Irish law — including the Consumer Rights Act 2022 and the EU Consumer Rights Directive. Those rights exist independently of, and on top of, this commercial guarantee.

02The 7-Day Refund

You can claim a complete refund on any paid plan within 7 calendar days of purchase. The window opens on the day your payment is processed — not the day your login details arrive.

Refunds are always issued for the full amount paid; we don't calculate partial refunds against time already used. Buy a 3-month plan, ask for a refund on day 5, and you get the entire 3-month price back. The money returns via your original payment method, and once a request is approved we complete it within 5–10 business days (exact timing depends on your payment provider).

03How To Request A Refund

Follow these steps and your refund moves as fast as possible:

04Refund Eligibility

The vast majority of requests are approved without any friction. Here's where the lines sit under this commercial policy:

05Free Trials

Our 24-hour free trial is offered at our discretion as a no-payment evaluation period. Since nothing is charged, no refund applies. When the trial ends and you decide not to subscribe, there's nothing to cancel — access simply expires on its own.

Trials are limited to one per customer, identified by email, phone number and device combination. Taking a second trial under different details breaches our Terms of Service and can lead to permanent suspension. If a technical problem stops you from properly evaluating the service during your trial, message us — we'll fix it or extend your trial so you can judge us fairly.

06Your Statutory Consumer Rights

This page describes our own commercial refund commitment. It never limits, replaces or waives the rights you hold by law in Ireland or the EU.

Under the Consumer Rights Act 2022 — which implements the EU Consumer Rights Directive into Irish law — consumers buying digital services are entitled to a remedy (repair, replacement or refund) where the service doesn't conform with the contract. If the service is materially not as described, unfit for purpose, or falls short of the quality you were reasonably entitled to expect, your legal rights may extend well beyond our 7-day commercial window.

Under the EU Consumer Rights Directive, consumers buying digital services remotely generally hold a 14-day right of withdrawal — though it may not apply where you expressly requested the service to begin before that period expired and acknowledged the right would be lost. For questions about your rights, we recommend the CCPC at ccpc.ie or Citizens Information at citizensinformation.ie.

07Billing Errors & Duplicate Payments

If you believe a charge is wrong — a duplicate payment, a charge for a plan you never bought, or any other discrepancy — contact us straight away.

Billing errors are treated as priority cases and investigated promptly. Where the mistake is confirmed on our side, the full incorrectly-charged amount is refunded regardless of the 7-day window — typically resolved within 2 business days. If a payment was ever taken without your authorisation, also notify your bank or card provider, as they run their own dispute procedures in parallel.

08Renewals & No Auto-Billing

We never operate automatic renewal billing. Every subscription renews manually — we cannot and do not charge you unless you explicitly purchase a new plan. When your period ends, access simply stops until you choose to renew.

Because there's no auto-renewal, there are no surprise renewal charges to refund in the first place. We may send a friendly reminder before your plan expires so you can renew if you wish — these are informational only and never trigger a payment.

09Service Outages & Credits

If an extended outage or significant degradation is directly attributable to our infrastructure — rather than your connection, device or third-party software — we may offer affected customers a pro-rata credit or plan extension. This sits apart from the 7-day refund policy and applies where the service is materially unavailable for an extended period through no fault of yours.

If an ongoing problem isn't resolved after contacting support, reach out again and we'll investigate. We prefer fixing technical issues over refunding them, but where a fix isn't possible we consider an appropriate remedy case by case. Intermittent hiccups outside our control — ISP congestion, Wi-Fi instability, device limitations or third-party app behaviour — aren't grounds for a credit or refund.

10Contact Us

For refund requests, billing queries or anything about this policy, message us on WhatsApp — we aim to answer refund requests within 1 business day and other enquiries within 2 business days. Please include your name, the email or number used at purchase, and the approximate purchase date. You can also reach us via the contact page or by email at [email protected].